Shipping and Returns
Free local delivery: if you are in the Edmonton area, including Sherwood Park, St. Albert, Spruce Grove, Stony Plain and Leduc, please choose free local delivery at checkout and we’ll bring your purchases to you.
Flat-rate shipping ($20) in Canada: We’ll send your purchase to a location in Canada, via Canada Post regular parcel service.
Flat-rate shipping ($40) to the continental United States: We’ll send your purchase to a location in the lower 48 states, via Canada Post regular parcel service. If you’re in Alaska or Hawaii, please email email@example.com for shipping rates.
Outside North America: we can arrange shipping to most locations, at the purchaser’s cost. Please email firstname.lastname@example.org for details.
Please note: all taxes, duties and brokerage are at the purchaser’s expense.
We want you to love your purchase, but sometimes it just doesn’t work out.
We gladly accept returns within 14 days of you receiving the item. Please contact us at email@example.com first to let us know that you’d like to make a return. We’ll give you an authorization number to include in your return.
The unused item must be returned to us in its original, re-sellable condition. Shipping fees on the original purchase will not be refunded.
You will be responsible for paying shipping costs for returning your item.
Once we receive the item and ensure it’s in good condition, we’ll issue a refund for the value of the original item in the form of store credit.
We stand every OnOurTable item and will gladly exchange any item due to defects in workmanship or material for the same item. Please send us an email at firstname.lastname@example.org along with pictures of your item.